Sales Development Representative - Outbound Sales - Pittsburgh, PA

PracticeBeat

Location: Pittsburgh, PA, USA
Department: Sales
Reports to: Operations
Employment Type: Full-time

About PracticeBeat

As part of the Treatspace, Inc. product line, PracticeBeat is revolutionizing how medical practices connect with patients and grow their businesses. Born from award-winning innovation at Carnegie Mellon University, we've developed a comprehensive patient acquisition and practice growth platform that transforms struggling practices into thriving patient magnets.

Our platform delivers enterprise-level tools to practices of all sizes through a single solution, including high-performance websites, SEO optimization, automated patient acquisition, online scheduling, reputation management, and comprehensive analytics. We help practices generate 200+ monthly appointments, dramatically increase their online reviews, and create sustainable growth—ultimately improving patient access to quality healthcare.

Every new conversation we have with a medical practice professional supports the development of our platform and expands our impact on patient care across the country.

The Opportunity

As a Sales Development Representative for PracticeBeat, you'll play a pivotal role on our sales team, working closely with Account Executives and reporting to the head of sales. We're looking for a tenacious sales development professional who thrives on the hunt for new business and can effectively articulate the value of our healthcare technology platform to medical practices.

This is a high-impact role where you'll be the first point of contact for practices struggling with patient acquisition, helping them discover how PracticeBeat can transform their growth trajectory. You'll master the art of connecting with busy healthcare professionals, understanding their unique challenges, and positioning qualified opportunities for our Account Executive team.

If you thrive in healthcare, love a fast-paced challenging environment, and want to make a meaningful impact on patient access to care, you're a perfect fit for our team.

What You'll Do

Core Outbound Sales Activities

• Execute daily high-volume cold outreach to qualified medical practice prospects across multiple channels including email, LinkedIn, phone, and targeted campaigns
• Book qualified product demonstrations with healthcare professionals for Account Executives at a predictable, consistent pace of 20-25 qualified meetings per month
• Research and identify ideal prospects including practice owners, administrators, and decision-makers who match our ideal customer profile across various medical specialties
• Craft personalized, compelling outreach that resonates with busy healthcare professionals and clearly articulates PracticeBeat's value proposition
• Maintain detailed prospecting records in CRM system, tracking all touchpoints, responses, and qualification criteria

Sales Process Innovation & Optimization

• Pilot and test different outbound sales cadences including email sequences, social selling approaches, and multi-touch campaigns to optimize response rates
• Collaborate with sales leadership to consistently meet and exceed performance expectations including activity metrics, response rates, and meeting booking goals
• Implement coaching feedback from managers and Account Executives to continuously improve messaging, timing, and approach effectiveness
• Provide valuable feedback to help iterate and improve our overall sales process based on prospect interactions and market response
• Optimize workflows and processes to achieve maximum productivity while maintaining high-quality prospect experiences

Relationship Building & Qualification

• Cultivate trusted relationships with medical practice professionals through excellent written communication, confident phone presence, and the ability to address initial concerns and move conversations forward
• Conduct thorough discovery during initial conversations to understand practice pain points, current patient acquisition challenges, and growth objectives
• Qualify prospects based on established criteria including practice size, growth stage, technical readiness, and decision-making authority
• Maintain nurture sequences for prospects not ready to buy immediately but who represent future opportunities

What We're Looking For

Experience & Background

• 0-2 years of experience in high-volume outbound sales with demonstrated success in prospecting and lead generation
• Proven track record of exceeding business targets including monthly quotas, prospecting goals, and new opportunity creation
• Healthcare industry interest and/or experience with natural curiosity about medical practice growth and remote selling to healthcare professionals
• Technology sales aptitude with comfort level demonstrating and discussing software products and their business impact

Core Competencies

• Extremely detail-oriented and process-driven with ability to manage multiple prospect sequences and follow systematic approaches
• Strong technical aptitude and comfort working with CRM systems, sales enablement tools, and software platforms
• Excellent communication skills including professional written communication for email outreach and confident phone presence for cold calling
• Research and personalization skills to identify relevant talking points and customize outreach for different practice types and specialties
• Metrics-focused mindset with demonstrated success tracking and meeting daily, weekly, and monthly performance targets

Personal Qualities & Mindset

• Open mindset and eagerness to learn with willingness to adapt approaches based on feedback and market response
• Resilience and grace under pressure - you handle both wins and rejections professionally, constantly learning from both experiences
• Competitive nature balanced with collaboration - you're driven to win while supporting team success and knowledge sharing
• Strong work ethic with sense of humor - you work hard, stay positive, and bring energy to a fast-paced environment
• Mission-driven attitude with genuine passion for improving the lives of patients, medical providers, and their families through better healthcare access

Success Characteristics

• Coachable and growth-oriented - you welcome feedback and actively work to implement suggestions
• Curiosity about prospects - you ask thoughtful questions and genuinely seek to understand practice challenges
• Adaptability in communication - you adjust your approach based on prospect preferences and communication styles
• Time management excellence - you balance high activity levels with quality interactions and detailed follow-up
• Team player mentality - you share insights, celebrate others' wins, and contribute to overall team success

Success Metrics & Expectations

Key Performance Indicators

• Monthly Meeting Goal: 20-25 qualified product demos booked for Account Executives
• Activity Targets: 100-150 prospect touchpoints per day across all channels
• Response Rate Goals: 5-8% positive response rate on initial outreach campaigns
• Qualification Standards: 85%+ of booked meetings meet established qualification criteria
• Pipeline Contribution: Generate $50,000-$100,000 in monthly pipeline value

Daily & Weekly Expectations

• Daily prospecting activities: 50-75 personalized emails, 20-30 LinkedIn connections, 15-25 phone calls
• Weekly pipeline review with Account Executive partners and sales leadership
• Monthly process optimization sessions to test new approaches and refine messaging
• Quarterly goal achievement with consistent month-over-month performance

Career Development & Growth

Professional Growth Path

• Clear advancement timeline with promotion opportunities to Senior SDR or Account Executive roles within 12-18 months based on performance
• Comprehensive training program including healthcare industry education, sales methodology, and PracticeBeat platform expertise
• Ongoing coaching and mentorship from sales leadership and top-performing Account Executives
• Cross-functional exposure with marketing, customer success, and product teams to broaden business understanding

Skills Development

• Advanced sales training in consultative selling, objection handling, and healthcare buyer psychology
• Technology proficiency with cutting-edge sales enablement tools and CRM systems
• Leadership development preparation for future management or senior individual contributor roles

Compensation & Benefits

Competitive Compensation

• Base salary commensurate with experience level and market standards
• Monthly commission structure based on qualified meetings booked and pipeline contribution
• Bonus opportunities for exceeding targets and contributing to team success
• Total compensation range: $40,000-$80,000 includes base and commission at target performance – additional uncapped commission and bonus potential

Comprehensive Benefits Package

• 100% Employer-paid Medical, Dental, and Vision insurance coverage
• Health Reimbursement Account (HRA) for additional healthcare expenses
• 100% Employer-paid Disability Insurance (Short Term and Long Term coverage)
• 100% Employer-paid Life and AD&D Insurance
• 401(k) Retirement Plan
• Flexible PTO policy and company holidays
• Hybrid work flexibility with Pittsburgh office access

Why Join PracticeBeat?

• Mission-driven work that directly improves patient access to quality healthcare
• Rapid career advancement in a fast-growing healthcare technology company
• Ground floor opportunity to build your career with a company transforming medical practice growth
• Supportive team environment with collaborative culture and shared success mentality
• Cutting-edge technology and tools to maximize your effectiveness and professional development
• Direct impact visibility - see how your efforts translate to practice growth and patient outcomes

How to Apply

Ready to launch your career in healthcare technology sales while making a meaningful impact on patient care? We'd love to hear from you.

To apply, please submit:

• Current resume highlighting any sales experience, achievements, or relevant customer-facing roles
• Provide examples of goal achievement, process improvement, or competitive success (professional or academic)

Our hiring process includes:

• 15 minute candidate assessment
• 10 min “get to know you” video interview
• Sales leadership interviews
• Reference checks and offer process

PracticeBeat is committed to creating and maintaining a diverse and inclusive workplace where all employees can thrive. We welcome applications from all qualified candidates regardless of race, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, family status, disability, gender identity, veteran status, or any other protected characteristic.
 

Questions? Contact our recruiting team at [email protected] or call 412-328-2150.

If this isn't the right fit for you now, please share it with others who might be perfect for our team. Every great referral helps us grow our impact on healthcare!